Question 1

How do I contact the help desk (customer services) and get support?

Accepted Answer

Click on the < ? support > button on the bottom right of the screen - we are here to help you.

Question 2

My question isn’t listed – what do I do?

Accepted Answer

Talk to us, we are here to help.

Just click on the support button on the bottom right of the screen or email admin@gotohear.com

Question 3

How do I contact / message other members, fans, industry or musicians on Go To Hear?

Accepted Answer

Our messaging system allows you to contact any member on Go To Hear now.
https://gotohear.com/messages/
Please stick to our messaging rules...

Be polite and respectful at all times when contacting any other members.
Be kind!
Members have the facility and right to block any member they don't wish to communicate with.
We always prefer not to, but we reserve the right to restrict any member who repeatedly breaks these simple rules.

Question 4

I’ve created my account as the wrong member type, what can I do?

Accepted Answer

Contact the help desk using the support button - bottom right corner of this web page.
  We will be happy to help you.

Question 5

How do I manage my profile and profile page?

Accepted Answer

Click your profile icon  (located at the top right corner of the screen 
Scroll down and click on Edit profile
Make your amendments
Scroll down and click on save

Note:  We will be rewarding members (with crypto currency) for completing parts of their profile.
Including:

Completing a profile bio
Uploading a background image for their profile page
Uploading an 'avatar' image for their account
Add social media accounts (links) to their profile

Edit Profile / Member Page Content

Question 6

How do I search for / discover new music / musicians?

Accepted Answer

Go to the search entry at the top of the screen.

Type anything in the search field and press return – and see what comes up!
Note: Our search searches through all our content including member profiles (artists/fans/industry pros), music tracks, playlists, articles etc.

Question 7

How do I reset my password?

Accepted Answer

To change or request a new password please use this link. Request Password Change
Please follow the directions carefully, for security purposes we only allow password resets via your registered email account.
If you are still having difficulty then please contact us via admin@gotohear.com

Question 8

Can I use Go To Hear on my mobile phone / tablet?

Accepted Answer

Currently Go To Hear is available on your mobile phone via a mobile web browser only.
We will be developing an app for IOS and Android soon.
You can see the supported browsers here

Question 9

How do I track my payments?

Accepted Answer

You can now see all your transactions in your funds pageThis includes all the money you've added, your income, your spending on the platform and your funds balance.
You can also details of your earnings (especially for artists and music sales/streaming income) on your dashboard.
Income can include:  Sales (artists only), sales commission (all members), streaming revenue (artists only), tips (all members)
Spending can include:  Streaming payments (all members), purchases (all members), tips (all members).

Question 10

How does the GTH crypto token work?

Accepted Answer

For now you should start to see some of the crypto rewards we are giving our members - they will appear in your profile menu under Earnings 
General crypto details.
Our crypto currency is still in development but we can tell you it will be used to reward everyone who contributes, helps with and shares our platform.
It is meant as a reward for members. Once it is publicly tradable we will eventually allow members to withdraw their tokens at which point they can sell them or store them elsewhere if they prefer.
We will also be offering staking and rewards for those who leave their tokens in place on the platform.
Our development plans include using our crypto currency as:

a reward system to say thanks to all our wonderful members for everything they do
a member voting system giving members a much greater say in the future of the platform
a blockchain driven licensing system to help track and protect music sales globally

We will keep our members informed as new developments happen.

Question 11

How do I withdraw the GTH crypto tokens I’ve earned?

Accepted Answer

Our crypto currency is still in development but we can tell you it will be used to reward everyone who contributes, helps with and shares our platform.
It is meant as a reward for members. After it becomes publicly tradable we will allow members to withdraw their tokens at which point they can sell them or store them elsewhere if they prefer.
We will also be offering staking and further rewards for those who leave their tokens in place on the platform.
Our key crypto development plans include using our crypto currency as:

a reward system to say thanks to all our wonderful members for everything they do
a member voting system giving members a much greater say in the future of the platform
a blockchain driven licensing system to use a transparent unbreakable ledger to track and protect music sales globally, within Go To Hear products and beyond them.

We will keep our members informed as these new developments are sent live.

Question 12

How do I withdraw my money?

Accepted Answer

For security reason, to withdraw funds currently you will need to make a manual request.
Notes:
1:  We aim to process all withdrawals within 24 hrs but in busy periods this may take longer.
We apologise for any inconvenience this may cause.
2: To minimise the flat fee of withdrawals via Paypal it is best to withdraw in as few transactions as possible.
We can advise further on this if required.

Question 13

What are the fees to withdraw money/get paid?

Accepted Answer

We are currently using Paypal as our primary payment processor so our fees are directly in line with their quoted fees for business transfers.
a) we will be adding other payment processors soon.
b) we intend to have the lowest fees in the industry, along with the highest payments this will be good for all members.
c) Our ambition is simple, we want to help all our members earn as much as they possibly can from their involvement in the music industry.
Note:  Payment processing fees are subject to change by Paypal and are not under our control.  We simply pass on the fees directly and do not profit from this process what so ever, in fact we personally charge nothing for our part in the process.

Question 14

How can I see my earnings stats?

Accepted Answer

You can see details of your earnings on your dashboard 
Spending can include:  Music streaming payments (all members), music purchases (all members), tips (all members).
You can also find information about the money (USD $) you've earned on the funds page.
You can find information about the crypto rewards (GTHC tokens) you've earned on the funds crypto page.
Note:  This funds page includes all the money you've added, your income and spending on the platform and a funds balance.

Question 15

How do I sign others up and do I get a reward?

Accepted Answer

It’s really simple to sign others up - later on you’ll get rewarded for doing so. 
Just find some content you like and promote it using the share buttons on the site.
Share
You can use these buttons to share/promote articles, music, playlists, members etc.

This will create a unique link to this content which tracks who visits via this link and when they sign up.
Just create the link and share it anywhere – we do the rest.
You’ll be able to see all the things you promote and how successful they are in your dashboard

Our system automatically - protects music, tracks shares and divides affiliate rewards between the member who creates the music/content and the member who shares the content.

Question 16

If I share/promote someone else’s content can I earn anything?

Accepted Answer

Absolutely - yes. 
If you promote someone else’s Go To Hear content (including their music, blogs/articles, member page etc.) and someone follows the link you created and then signs up you, then you will get a share of the sign up reward (see note below).
The person who created the content gets a share of the reward too.
If you share content that YOU created then you get all the reward, as you are both the creator and the sharer.
Our system rewards creators and sharers equally - so everyone wins - and everyone is rewarded for doing what they are good at.
NOTE: During our key growth phases members will earn our crypto currency (GTH) for all sign ups that are attributed to their account.
Eventually the platform will have dispensed all of it's reward tokens, at which point future reward mechanisms may be used or we may offer affiliate rewards paid in US Dollars ($).
It is our intention that at this point our crypto voting system will enable members to vote on how the reward system evolves.  Go To Hear isn't a platform run by oligarchs it is an eco-system designed to transition towards a blockchain protocol offering transparent decision making by it's members.

Question 17

Will referral/affiliate rewards be recurring?

Accepted Answer

Yes you will earn crypto affiliate rewards for any sign ups that are classed as your affiliate every month that they remain a member (terms apply, see note below).
NOTE: During our key growth phases members will earn our crypto currency (GTH) for all sign ups that are attributed to their account.
Eventually the platform will have dispensed all of it's reward tokens, at which point future reward mechanisms may be used or we may offer affiliate rewards paid in US Dollars ($).
It is our intention that at this point our crypto voting system will enable members to vote on how the reward system evolves.  Go To Hear isn't a platform run by oligarchs it is an eco-system designed to transition towards a blockchain protocol offering transparent decision making by it's members.

Question 18

How do I earn affiliate rewards?

Accepted Answer

You can share anything on our platform and earn rewards, basically where ever there is a share button.

Just share content (music , articles/blogs, playlists, member pages, etc.) via these buttons and place them where ever your fans/friends/associates/followers will see them. Twitter, Facebook, your website - anywhere.
Best of all the content you share doesn’t even have to belong to you.
If someone signs up we’ll "auto-magically" split the sign-up rewards between you and the person who owns the content.  Our unique system ensures that both content creators and content sharers get rewarded.
Fair share:  If you create content (music , articles, playlists, member page) and someone else shares it and signs someone up then you get a share of the affiliate crypto rewards for doing so.
NOTE: During our key growth phases members will earn our crypto currency (GTH) for all sign ups that are attributed to their account.
Eventually the platform will have dispensed all of it's reward tokens, at which point future reward mechanisms may be used or we may offer affiliate rewards paid in US Dollars ($).
It is our intention that at this point our crypto voting system will enable members to vote on how the reward system evolves.  Go To Hear isn't a platform run by oligarchs it is an eco-system designed to transition towards a blockchain protocol offering transparent decision making by it's members.

Question 19

If someone shares/promotes my content do I earn anything?

Accepted Answer

Absolutely - yes. 
If people share your music, articles/blogs, playlists, member page etc and new members sign up from that shared link then yes you will earn from it.
Our system will "auto-magically" share the rewards (see note below) with the you (the creator) and person who shared your content (the sharer).
Our system automatically tracks the shares, the sign ups and hands out the rewards – all you need to do is create great content.
Our system encourages and makes it easy for other members to share your great content to their social media channels etc.
Our system rewards creators and sharers equally - so everyone wins - and everyone is rewarded for doing what they are good at.
NOTE: During our key growth phases members will earn our crypto currency (GTH) for all sign ups that are attributed to their account.
Eventually the platform will have dispensed all of it’s reward tokens, at which point future reward mechanisms may be used or we may offer affiliate rewards paid in US Dollars ($).
It is our intention that at this point our crypto voting system will enable members to vote on how the reward system evolves. Go To Hear isn’t a platform run by oligarchs it is an eco-system designed to transition towards a blockchain protocol offering transparent decision making by it’s members.

Question 20

How do I protect my tracks from piracy?

Accepted Answer

The Go To Hear platform has in-built security which means that tracks can only be played on Go To Hear unless you sell them as a download.
• Members can only listen to a track or read your blog by visiting the Go To Hear platform.
Members/non-members who try to copy your content/music to use elsewhere will be stopped by our encrypted protection system.
This means your music can only be shared by using our share creation technology - the links created by this mean anyone who clicks on a link to your content anywhere on the web will be brought back to your content on Go To Hear.
If they aren't already a member then when they sign up as a platform member they will be attributed to you as one of your affiliates – so it's you who makes the money not people attempting to illegally copy and use your music.
This technology is designed specifically to protect artists and other content creators to ensure that the people who create the content always get the reward for their work.

Question 21

Where’s my music download for music I’ve bought?

Accepted Answer

You can find your purchases and download them at any time from the purchase section (also visible in your member menu).
Please act responsibly with tracks you pay for, we want you to enjoy the music you buy and ensure others show artists the same support.  Together we can make the music industry a fair system once again.

Question 22

How do I manage my music?

Accepted Answer

Click your profile icon  (located at the top right corner of the screen)
 
Scroll down the menu and click on Manage music or Add music

Important Note: The above features are for Musicians only.

Question 23

How do I share/promote my music to earn?

Accepted Answer

Click your profile icon  (located at the top right corner of the screen)
Scroll down the menu and click on My artist page
Scroll down to your tracks
Click the share button for the track you want to share
Click the share buttons (Twitter/Facebook/Linkedin/Share with a link) and share the track to your followers.

NOTE: You can create new links each time you share something or copy old ones.
To copy old links and share them again, just copy the url from the Link ID in your dashboard .
You can reuse any links like this, for your music or any other artists music you've shared.
Don't forget you can earn from sharing other member's content, not just your own.
If you share other member's content you will automatically share any affiliate rewards with the content creator.
That means your fans can share your content too, and you will both share the affiliate rewards.

Question 24

How do I upload music?

Accepted Answer

Adding a new track on Go To Hear is easy:

Click your profile icon  (located at the top right corner of the screen 
Scroll down and click on Add music
Enter a track name
Select the track to upload from your local storage
Select a track image to upload - not compulsory
Select a track genre – not compulsory - but it will help listeners find you
Select a track mood – not compulsory - but it will help listeners find you
Enter a track price – this will be used later when we enable track sales - you can allow free downloads, just enter 0.00
Add any track comments - not compulsory but an opportunity to share info with your fans, like your inspiration for the track

Question 25

How do I delete music?

Accepted Answer

Click your profile icon  (located at the top right corner of the screen

Scroll down and click on Manage my music
Scroll down to your track
Remove the tick from the visible button - this will hide your music from all members

NOTE:  If you wish to physically delete music or any other personal data from our system then please contact support with your request.

This is easy to do, log in and click on the support button on the bottom right of the screen or email admin@gotohear.com we will be happy to help.

Question 26

Can I charge for my music?

Accepted Answer

Yes.
Streaming:
For streaming your tracks are charged at $0.02 per stream over 30 seconds.
You will receive $0.0185 of this $0.02
There is a hosting and streaming fee of $0.0015 which is just to cover our costs, not to make huge profits from artists.
Sales:
We allow you to set a download sale price when you add your music, this is the price you set to sell your track for download ownership.
You can also set a commission to encourage other members to generate sales for your music.

Question 27

How do I sell downloads?

Accepted Answer

Sales:
We allow you to set a download sale price when you add or edit your music, this is the price you set to sell your track for download ownership.
You can also set a commission to encourage other members to generate sales for your music.
When members share your music and new members buy this music the member who created the link to your music can generate a commission for themselves.

Question 28

Music licensing – how does it work?

Accepted Answer

By signing up to the Go To Hear platform you’re granting Go To Hear and its members a non-exclusive direct licence to play and promote your tracks.
This license allows our members to market & promote you and  your music. 
IMPORTANT: Our unique security and revenue model prevents anyone from 'giving away' your music or cutting you out of the deal.
Ultimately our platform's aim is to protect your music, yet at the same time harness your fan base, widen your audience, and help you earn more money from what you are really good at... making music.

More details of our Terms and Conditions can be found here

Question 29

Can I get paid for streaming my music?

Accepted Answer

Yes.
For streaming your tracks are charged at $0.02 per stream over 30 seconds.
You will receive $0.0185 per stream of this $0.02 - the most per stream of any platform.
4 or 5 times some of the bigger platforms.
We only take a hosting & streaming fee of $0.0015 per stream, which is just to cover our costs, not to make huge profits from artists.
NOTE:  If members stream your track and don't wish to pay or don't have any money they will only have access to a 30 second clip of your music.
We think the pressure to give music away totally undermines artist revenues.
It's great for platforms who want to profit from artists by giving away millions of tracks for $10 per month, but we think your art is worth more than that.

Question 30

How do I promote a music track?

Accepted Answer

To share any music track and earn...

Find a music track you want to share
Click the share button next to the track
Select one of the share types that appears (Twitter/Facebook/LinkedIn/Share with a link) and promote to your followers.
It's unique, it's fast, it's easy and it automatically tracks your affiliate sign-ups and rewards.

Our sharing system is a unique blend of easy sharing, share tracking and encrypted music protection.
We've created an easy way for you to share your music or any other artists music and earn via affiliate rewards or sales commission.
Our smart system also enables any member to share your music and it automatically shares any affiliate revenue between you (the creator) and them (the sharer).
Any members who sign up via your links, or links to your content will be classed as your affiliates and via this process you can earn affiliate rewards (see note below).
NOTE: During our key growth phases members will earn our crypto currency (GTH) for all sign ups that are attributed to their account.
Eventually the platform will have dispensed all of it's reward tokens, at which point future reward mechanisms may be used or we may offer affiliate rewards paid in US Dollars ($).
It is our intention that at this point our crypto voting system will enable members to vote on how the reward system evolves.  Go To Hear isn't a platform run by oligarchs it is an eco-system designed to transition towards a blockchain protocol offering transparent decision making by it's members.

Question 31

How do I track and follow what I have promoted?

Accepted Answer

Click your profile icon  (located at the top right corner of the screen
Scroll down and click on Dashboard
Scroll down and you will find a list of all the tracks and articles you have promoted, the URLs, and where you have promoted them.
You can then keep copying and sharing your unique links (the URL associated with the Link ID) to promote wherever you like, whenever you like.

NOTE: 
Stats are live for visitors that follow your share links and links that others have shared to your music/content.

Question 32

How do I promote an article (blog post)?

Accepted Answer

Our sharing system is a unique blend of easy sharing, tracking and protection.
It enables a fair system for you to share your articles or another members articles and earn via affiliate rewards.
Our smart system also enables any other member to share your articles and this automatically shares any affiliate revenue between you (the creator) and them (the sharer)
To share any article and earn...

Find the article you want to share
Click the share button
Click one of the share options from the list that appears (Twitter/Facebook/LinkedIn/Share with a link) and share to your followers.

You can then use the unique link created to share wherever you like and either earn commission on music sales or affiliate rewards (see note below).
NOTE: During our key growth phases members will earn our crypto currency (GTH) for all sign ups that are attributed to their account.
Eventually the platform will have dispensed all of it's reward tokens, at which point future reward mechanisms may be used or we may offer affiliate rewards paid in US Dollars ($).
It is our intention that at this point our crypto voting system will enable members to vote on how the reward system evolves.  Go To Hear isn't a platform run by oligarchs it is an eco-system designed to transition towards a blockchain protocol offering transparent decision making by it's members.

Question 33

How do I write an article/blog/news/review?

Accepted Answer

Click your profile icon  (located at the top right corner of the screen)
From the menu that appears select Write new article

From there it's easy to write a simple article... (please keep it music related ;) ).

Enter the article title	
 Select an Image to use & upload it
Enter your Article Content (copy/text) and format as you prefer.
Click on Create

To edit an article once it's created then just view your Articles via the same menu.
Note: We do reserve the right to remove any article that is deemed inappropriate.

Question 34

How do I edit or delete an article I've written?

Accepted Answer

Click your profile icon  (located at the top right corner of the screen)
From the menu that appears select Articles

From there it's easy,

click on edit or delete to alter one of your articles.

Note: We do reserve the right to remove any article that is deemed inappropriate.

Question 35

How do I create a playlist?

Accepted Answer

Go to any track that you'd like to add to a playlist
Hover over the track image
Click on the 3 dots on the right
Hover over add to playlist and a box should appear

Then either

Select a current playlist from the drop down (if you already have playlists)
Click  - Add track to playlist

Or

Enter a new playlist name
Click Create playlist and add track

Question 36

How do I delete tracks from a playlist I created?

Accepted Answer

Click your profile icon  (located at the top right corner of the screen 
Scroll down and click on Manage playlists
Select Edit Playlist Tracks for the playlist you'd like to edit
Click the remove tick box for the track you want to delete from the playlist - caution! it will be removed as soon as you click the tick box

Mike Butler

Written by gotohear mvp in

Published on 7th July 2018 in

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